Position Summary

Reporting to the Manager, the Supervisor is responsible for delivering and advancing the information management program for Rocky View County. This role leads the information management team and executes the information management strategy. You will work closely with internal departments as well as external resources who depend on Rocky View County for complete and accurate information grounded in industry best practices and that meet the legal and/or regulatory requirements by which Rocky View County is governed. Effectively driving the information management program requires the incumbent to be a subject matter expert and to influence business stakeholders toward established best practices.

Core Accountabilities

Daily Operations

• Identify personnel requirements and coordination of employees to ensure all information management initiatives have adequate resources provided for maintenance and support.
• Maintain performance standards by mentoring and coaching employees; carry out discipline when appropriate; and checking results.
• Monitor project work to ensure that staff are appropriately addressing outstanding work and priorities.
• Ensure resources are allocated most effectively to meet project timelines.
• Provide Manager regular reports and updates on projects and staff activities and ensure the Manager is aware of any issues which could escalate.
• Ensure communication is maintained at a high level with both staff, vendors, and management.
• Prepare or direct the preparation of a variety of reports, documentation, and statistics.
• Prepare for and attend meetings as required.

Strategy, Planning, Analysis, Administration

• Design, implement, and sustain the organization's information management practices, systems, and repositories including policies and procedures, to ensure effective information management throughout the entire information lifecycle.
• Oversee day-to-day base service activities and work with the team to drive process improvements to baseline services.
• Protect the integrity, authenticity and confidentiality of records and information by ensuring the information management program and team follows information security protocols, bylaws, policies, standards, and procedures, and manages appropriate access to information.
• Identify requirements and participate in the selection and evaluation of information management software and tools to ensure alignment with the information management program.
• Oversee the use of information management software and tools to support information at the County and the sustainment and growth of the information management program collaborating with the County's IT department which is responsible for software and tool technical configuration, implementation, maintenance, and support.
• Stay up to date with the latest trends and best practices in information management, share this knowledge with the organization's stakeholders, and use relevant trends to shape the information management program.
• Work with departmental stakeholders to assess business information needs and develop strategies and solutions to meet these needs for groups such as Legal (including FOIP) and Information Technology.
• Design and deliver information management governance training to the IM Team, IM Champions, business representatives, and new hires in collaboration with managers, supervisors, and People & Culture.
• Develop and maintain relationships with external partners, vendors, and service providers to ensure the smooth functioning of the organization's information management program.
• Formally present to and make requests of the Executive Leadership Team and Council.

Leadership and People Management

• Foster a productive and energized work environment, influences others to create a culture that motivates, challenges, and supports team members in their personal development and delivery of solutions.
• Supervise operational area with an emphasis on efficiency, accuracy, quality, and safety to ensure a superior level of service.
• Participate in the recruitment and selection of prospective staff and ensure employee orientation, on-boarding, and training is complete.
• Provide staff regular feedback (including formal performance reviews) and coaching conversations, training, development, recognition and pursue disciplinary progressive actions if required.
• Supervise, mentor, and encourage staff to ensure maximum productivity in all areas.
• Contribute input into and support implementation, roll-out and enforcement of policies, procedures, guidelines, or protocols and communicate pertinent information to employees.
• Lead an Information Management Steering Committee, along with planning, engagement, sustainment and facilitating meetings to solicit members’ organizational expertise to keep the information management program relevant at RVC.

General

• Lead information management as a business-facing function for internal and external customers.
• Prioritize daily tasks, assignments, and projects for self and others to ensure deadlines are met and the information program continues to meet business needs.
• Act in a professional and responsible manner to protect the confidentiality and integrity of the information.
• Display a professional and ethical responsibility to protect privacy, use information appropriately, and maintain the confidentiality and security of all information related to Rocky View County employees, business, and residents.
• Ensure workers have a clear understanding of their role and responsibilities relating to RVC’s health and safety program and in the Alberta OHS Act Regulation and Code.
• Ensure that all the operations under their supervision adhere to the requirements of the County’s OHS Program.
• Perform other supervisory duties and special projects as assigned.

Position Requirements

Completion of a post-secondary education program in records or information management (such as a certificate or degree in Information Management, Information Science, or a related field), with a minimum of 5 (five) years of experience leading information management programs, projects, and teams.

• Membership (or eligibility) for one or many related professional associations is considered an asset. These include: Association of Records Managers and Administrators (ARMA); Association for Intelligent Information Management (AIIM); Association for Information Science and Technology (ASIS&T); Information and Records Management Society (IRMS); The Institute of Certified Records Managers (ICRM).
• Demonstrated information management experience in municipal government or other government organizations and maintains knowledge of information management departmental rules, regulations, policies, procedures, and functions.
• Experience designing and implementing custom information management governance, security protocols, training, and best practices.
• Experience identifying business requirements and overseeing information management best practices are established and maintained for information management systems, including databases, records management systems, and content management systems.
• Experience creating and delivering training and facilitating cross-functional high-performance meetings.
• Demonstrated leadership and interpersonal skills influencing organizational change and motivating others.
• Demonstrated professional communication skills (written and verbal) at a level that fulfills the demands of this role.
• Possess working knowledge of budget management and human resources practices.
• Ability to build and maintain effective working relationships with all levels of staff, stakeholders, and external partners.
• Prioritization of work priorities according to business needs and ability to meet critical deadlines in a fast-paced environment to advance programs for the organization.
• Knowledge and/or experience in project management and methodologies.
• Knowledge of Alberta’s Freedom of Information and Protection of Privacy Act (FOIP) and Municipal Government Act (MGA), and Canada’s Access to Information Act and Privacy Act.
• Proven ability to work with a variety of software platforms including Microsoft Office application, Microsoft 365, SharePoint, Enterprise Content Management systems, etc.
• Excellent analytical, problem-solving, and decision-making skills.
• Demonstrated accuracy and attention to detail.