Chapter Director

St. John's, NL, Canada Req #17
January 31, 2024

"The best prescription I've ever given is a wish."

-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada


Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”

–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.


Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.


  • Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
  • A collaborative team environment where you feel valued and inspired
  • An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
  • Annual vacation starting at three weeks & additional paid leaves
  • Work/life balance and flexibility
  • Hybrid working environment
  • Employee Wellness Program
  • Corporate discounts
  • Continuous learning, development and internal training opportunities
  • Fun employee activities, contests, and more!

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!


We are looking for a Chapter Director to join our team at Make-A-Wish Canada. Reporting to the Regional Vice President, the Chapter Director is responsible for ensuring fulfillment of Make-A-Wish® Canada’s (MAWC) goals, objectives, and programs for the chapter to grow fund development, elevate community awareness and increase the impact of wish granting across the chapter.  As a member of the Regional Leadership Team, the Director manages the Chapter Advisory Board (CAB) for the chapter and represents the chapter as a lead ambassador for the Foundation.


This position creates and maintains excellent relationships with donors and other supporters across the province and collaborates closely with inter- and multi-region/market fundraising and wish advancement teams, as well as the national development, corporate alliances, mission, and brand marketing & communications teams, in driving resource development across the province it to grow the mission. 


This role is located in St. John’s, Newfoundland & Labrador and is a full-time, permanent, hybrid position.



Working closely with the Regional Vice President to strengthen and align chapter strategy within regional and national direction, the Chapter Director is responsible for the following accountabilities including overseeing the chapter and its office’s day-to-day operations:


Chapter Leadership

  • Participate in regional planning activities within the context of broader organizational plans and create a business plan to meet defined goals.
  • Act as a representative of MAWC with the media and at meetings and events as required.
  • Collaborate with the People & Culture team and national functional leads in ensuring appropriate selection, onboarding, training and recognition of staff and volunteers.
  • Responsible for the Provincial plan and budget as agreed upon in the annual collaborative planning and budgeting process.
  • Meet or exceed revenue targets as agreed upon in the collaborative planning and budgeting process.
  • Monitor chapter adherence to financial policies and controls.
  • Determine expense projections as part of the budgeting and forecasting process. 
  • Authorize expenditures within approved guidelines, and monitor expenditures against budget and forecast; initiate appropriate remedial activity as required.
  • Adhere to Imagine Canada’s Ethical Code.



  • Drive the provincial fundraising strategy to align with overall MAWC strategic direction, in order to grow awareness, fundraising and mission year-over-year across the province.
  • Monitor and evaluate development trends to identify new program opportunities and enhancements to increase the profile of Make-A-Wish Canada as the charity of choice for volunteers, sponsors, and donors.
  • Collaborate with the National teams - development, corporate alliances, donor care, and brand marketing & communications - in driving resource development across the province. 
  • Lead the team in identifying, engaging, and stewarding individual and corporate donor relationships, including existing donors and potential donors, sponsors, media, and others, with a primary focus on developing revenue generation opportunities, ensuring MAWC is visible in the community and reaches its full fundraising and mission potential.
  • Collaborate with the RVP to engage volunteers and fundraising committees to identify and cultivate new donors and partners.
  • Lead and support the provincial team in cultivating relationships with new and existing sponsors for major campaigns and events.


Volunteer Management

  • Collaborate with the region’s Volunteer Engagement Coordinator to identify, recruit, support, and continuously engage volunteers to support the Chapter Advisory Board (CAB) in the execution of its responsibilities to promote MAWC in the community and support fundraising to grow wishes granted in their market/region.
  • Support the regional lead for Mission Delivery by allocating staff time to support wish delivery and wish family stewardship activities, as required, to optimize their experiences and long-term retention in support of MAWC.
  • Oversee staff in management of all volunteers, including office workers, fundraising and mission delivery volunteers, CAB committee members, and event committees. 


Staff Management

  • Provide support and direction in the development, alignment and accomplishment of objectives through on-going performance feedback, recognition and coaching.
  • Provide a safe and healthy work environment for team members and relevant stakeholders; ensure they work in compliance with The Occupational Health & Safety Act in applicable province of employment, its regulations, and the MAWC’s Health & Safety Policy.


Other duties and projects as assigned.



  • 5-10 years of executive leadership and management experience in a not-for-profit organization, with demonstrated success in strategic and annual planning, board development, donor cultivation, stewardship, and multi-channel fundraising; proven success in soliciting major and planned gifts.
  • A visionary, dynamic and collaborative leader able to influence and motivate stakeholders at all levels in the organization and community.
  • Post-secondary education in Business Administration, Management, Philanthropy, or related disciplines.
  • Training in Non-Profit Sector Management and/or CFRE designation is an asset.
  • Strong interpersonal, written and verbal communication and negotiation skills.
  • Ability to work effectively with a diverse population of community leaders, volunteers, donors, and other stakeholders.
  • Experience in and strong ability to work with and support a volunteer advisory board focused on resource development and awareness building.
  • Strong organization, administrative and time management skills, able to address multiple projects in a fast-paced environment.
  • Integrity and an ability to maintain confidential information.
  • Proficiency in MS Office and data management/CRM systems.
  • Bilingualism in French and English (verbal and written) an asset.
  • Access to reliable transportation to and from the office, events, and for regular meetings with donors, volunteers, wish families, and other members of the community is a requirement for this role.
  • A clear Criminal Background Check will be required.
  • Fully vaccinated against COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions.



  • Primary responsibilities are carried out in the Chapter Office and at home, however you are regularly required to be out of the office for visits with wish families, leadership of volunteers, sponsors, and donors, and for site visits and attending events in the community.
  • This position requires work outside or beyond traditional office hours and thus requires a flexible schedule year-round.
  • High degree of responsibility including financial, staff, and operational demands.


Physical/Mental Effort

  • Works under pressure at peak times of the year with tight deadlines, high volume workload, and with multiple demands, changing and overlapping priorities.
  • Ability to manage emotional situations in dealing with wish recipients and families facing life- threatening conditions or illnesses, in palliative care, and end-of-life stages.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.


How to apply

If everything you’ve read so far sounds like you, we encourage you to apply now!  

Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process. 


Recruitment process

Our recruitment process is swift in pace.  Once applications are reviewed, we will contact our shortlisted candidates.  Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!


Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.


For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at

Other details

  • Pay Type Salary
Location on Google Maps
  • St. John's, NL, Canada