Technical Service Representative (Full-Time)

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team! 

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve. 

What we have to offer:

• Competitive compensation package.
• Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
• Various Learning and Development initiatives, and opportunities to grow within our team!  
• Opportunity to participate in company events and activities and enjoy our company perks! 

What you’ll do:

• Assist Westman customers in resolving phone, internet, and cable television related issues/problems. 
• Respond to customer inquiries from multiple sources such as support chat, social media, email, and telephone, as well as face-to-face.
• Communicate with internal groups and departments, ensuring appropriate consultation and escalation of issues.
• Provide an exceptional internal and external customer experience.
• Create and update tickets for all customer interactions.

What you’ll bring to the team:

• Minimum one-year of post-secondary education from a two-year diploma program in information or electronic technology.
• Working knowledge of MS Windows and Internet applications.
• Ability to work independently with minimal supervision as well as part of a team.

*Must be available to work evenings and weekends

DEADLINE FOR APPLICATIONS: This position is open until filled.

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing hr@westmancom.com of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.