Restaurant Assistant General Manager - Rhythm & Howl

Restaurant Assistant General Manager

MTN House by Basecamp, Canmore
Rhythm & Howl

About Basecamp

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening Summer 2024).

Why Work for Us? 

• Be part of the fastest growing hospitality brand in Canada.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discounted rates at all properties.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• Annual bonus structure.
• We believe in working hard and having fun!

Position Overview 

As the Restaurant Assistant General Manager of Rhythm & Howl, you will be responsible for ensuring smooth daily operations, maintaining high service and quality standards, and delivering exceptional guest experiences. Join our team and be instrumental in establishing our restaurant.

Shifts: Full-time permanent. Days, evenings & weekends.

Wage: $50,000 - $55,000

Key Responsibilities

• Staff Management

1. • Provide hands on support in all FOH departments when needed to maintain adequate staffing levels.
   • Assist with all FOH inventory counts, balancing COGS and product ordering.
   • Update staff timecards daily to assist with payroll and monitor payroll against budget and sales.
   • Assist the General Manager in meeting with wine, beer and spirit representatives.

• Supervise staff to ensure high standards of service.

• Ensure all service staff are using appropriate dialogue with guests.
• Implement and monitor all dress code and uniform policies.
• Conduct all interviews alongside the General Manager and assist in the hiring process.
• Publish FOH schedules and approve shift changes and time off requests.
• Facilitate quarterly one on one discussions with every FOH team members.

• Staff Training and Development

1. • Prepare and host motivational daily pre shifts.
   • Ongoing product knowledge training.
   • Work with GM to develop and maintain employee manuals including duties and expectations, product books, wine bibles, food syllabus, spirit manuals and employee handbook.
   • Prepare and host staff development sessions a minimum of two times a year.
   • Organize and implement training for all new FOH staff.

• Communication and Delegation

2. • Daily pass-on to ensure communication between all management.
   • Update pre shift notes between shift and after.
   • Collaborate with the culinary team to communicate shortages or 86’d items with the FOH team.
   • Coach and communicate with employees in a fair and consistent manner.
   • Identify opportunities for increasing revenue and communicate to upper management.

• Repair, Maintenance and Cleanliness

3. • Make sure all FOH equipment is in good working order.
   • Maintain a high level of cleanliness for all equipment – schedule routine maintenance for all equipment.
   • Help educate and implement recycling and compost program.
   • Maintain overall appearance of the restaurant.
   • Communicate painting, burnt out light bulbs, chalkboards, tables, chairs, banquets issues with the maintenance department (issuing tickets).
   • Ensure that all daily and weekly cleaning duties are met to R&H standards.

• Health Inspections

4. • Ensure that all AHS guidelines are met and upheld, and that the restaurant is operating to their standards.
   • Be aware of monthly health inspections and follow ups to limit infractions.
   • All cleaners must be labeled clearly for staff both, FOH and BOH.
   • Ensure all prep stations have labeled, visible cleaners.
   • Communicate hand soap and paper towel shortages to the housekeeping department.
   • Follow all Covid19 cleaning and safety procedures.

• Social Media, Guest Review Sites and other Promotions

5. • Business and customer development; including promotion of in-house events and features through social media, staff communications and other four-walls marketing techniques (printed billfold cards, posters, in-room ads etc.).
   • Work with marketing team regarding event details and advertising of promotional deals and daily updates on social media.

• Guest Relations and Retention

6. • Communicate with all service staff to get to know regulars, their dining habits, and preferences.
   • Identify and implement employee recognition and incentive programs.
   • Ensure that the hosts and servers are updating OpenTable customer notes daily.
   • Be aware of guest issues or complaints on the floor and dealing with them according to R&H standards.
   • Ensure that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience.
   • Provide “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.

• Staff Accountability

• Assist in staff dismissals, lay-offs and misconduct meetings including verbal and written reprimands.
• Ensure all staff are aware of expectations and follow through with all duties before finishing their shift.

Skills and Experience

• Restaurant management experience, preferably in a leadership role, with a strong understanding of industry operations.
• Proven ability to lead and motivate teams to deliver exceptional customer service.
• Proficient in implementing standard operating procedures, managing inventory, and controlling costs.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Attention to detail and commitment to cleanliness and presentation standards.

Requirements

• Flexibility to work varying shifts, including weekends and holidays.
• Strong communication skills for effective interaction with staff, customers, and vendors.
• Knowledge of industry trends and health/safety regulations.

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require assistance during the hiring process, please contact Gabrielle at careers@basecampresorts.com to discuss your needs confidentially.