Supervisor, Rental 2023/24

Chicopee, 396 Morrison Road, Kitchener, Ontario, Canada Req #212
Monday, October 16, 2023

Position Title: Supervisor, Rental and Tech (Seasonal)

Department: Rental and Tech (Snow School)

Reports toManager, Rental and Tech

Our Mission: 
Offer unique and memorable experiences through fun-filled programs, activities and events!

Job Summary: This individual works with the Manager, Rental and Tech to insure both the administrative and management of Rental and Tech are delivered. This position requires interaction with all aspects of the customer base and requires the maintenance of a high level of customer service. This individual will supervise and provide expertise and fitting knowledge of equipment while maintaining a positive attitude and creating a unique experience for the customer.

Roles and Responsibilities: This individual is responsible for but not limited to the following:

  • Responsible for maintaining all necessary certifications.
  • Ensure the safety of our guests.
  • Required to be punctual and adhere to the uniform requirements of the position.
  • Required to attend pre-season department training and corporate training.
  • Required to assist in other departments as needed determined by the demands of operations.
  • Assists in the recruitment and selection of qualified and competent Rental and Tech Attendants.
  • Required to be familiar with Dayforce and Northsoft, assist with the maintenance of all data bases and ensure all information is correctly input.
  • Will assist in the development of all lesson programs.
  • Monitors performance of Rental and Tech Attendants including correcting substandard acts or conditions (i.e., disciplinary forms) and reports to the Manager.
  • Assists with the development and implementation of pre-season training sessions as required.
  • Evaluates Rental and Tech Attendants based on their performance during the current season.
  • Responsible to supervise employees in the performance of meeting the rental needs of our customers, to ensure that their equipment (helmets. Boots, skis and snowboards) is suitable and set up appropriately.
  • Responsible to perform all aspects of a Rental and Tech attendant if required.
  • Required to maintain a clean working environment.
  • Required to adhere to the employee handbook and be punctual for their shifts.

Key Qualifications:

  • Ability to be self-motivated with strong communication and teamwork skills.
  • Ability to work as part of a team, and independently.
  • Able to repeatedly lift 20.4 kg (45 lbs) comfortably.
  • Able to communicate verbally in a clear and concise manner.
  • Able to complete other physically demanding duties as required.
  • Able to work in all weather conditions.
  • Customer oriented.
  • Ability to work as part of a team and individually, in a fast-paced environment.
  • Takes pride in their work.
  • Demonstrated leadership and people management skills.
  • Problem solving skills are a must.
  • Ability to provide constructive feedback.
  • Project management experience is an asset
  • Bilingual is an asset


Additional Requirements:

  • You are passionate about the recreation industry and eager to share that passion with others.
  • You have strong people skills. You are approachable, a good listener and empathetic.
  • You will be flexible with your schedule. Your work hours will be based on business needs.
  • Ability to work weekends and weeknights and on occasion be available to cover shifts.
  • Provide your own uniform in compliance with our uniform policy.
  • You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS 2015, Ladder Safety Training, Ontario Health & Safety Awareness Training (OHSA), Workplace Violence & Harassment Training (Bill 168 & 132) and Accessibility for Ontarians with Disabilities Act (AODA) Training.

Other details

  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Travel Required No
  • Job Start Date Sunday, November 26, 2023
  • Job End Date Sunday, March 17, 2024
This posting is inactive.
Location on Google Maps
  • Chicopee, 396 Morrison Road, Kitchener, Ontario, Canada