Application Analyst B005-24

LEGAL AID BC
POSTING 

TO:                                  LABC STAFF (cc: BCGEU)

FROM:                             HUMAN RESOURCES DEPARTMENT

POSITION:                       APPLICATION ANALYST

                                         ONE REGULAR FULL-TIME POSITION – VANCOUVER

COMPETITION NO:         B005-24

DATE POSTED:               April 12, 2024

CLOSING DATE:             April 26, 2024

STARTING DATE:           ASAP

SALARY:                         Job Class 18 ($68,824 - $78,648)

HOURS OF WORK:       35 hours per week, Monday to Friday
                                       This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply.  All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code.  If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:    

The Application Analyst identifies and defines opportunities to improve business performance through process change and the use of information technology.  This includes identifying the IT applications necessary to enable the change.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

VALUES STATEMENT:  
 
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational.  It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination.  These are our values, and they inform our hiring practices too.  Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values.  Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal. 

DUTIES:

1.    CONDUCT ANALYSIS OF COMPLEX BUSINESS PROBLEMS TO BE SOLVED WITH AUTOMATED SYSTEMS:
a)    Assists with the design of software applications;
b)    Coordinates and implements technology based solutions and procedural changes;
c)    Provides quality assurance expertise during the testing and pre-production phases of system releases;
d)    Works on project teams to develop small to medium sized information system initiatives and may act as lead on some projects; and
e)    Provides tier 2 support for applications in scope and acts as an escalation point for applications related incidents.

2.    RESEARCH AND ANALYZE SYSTEM AND USER REQUIREMENTS:
a)    Documents functional requirements for software development projects;
b)    Advises and contributes to policy and procedures on information technology and information systems;
c)    Keeps informed of changes to best practices in data analysis, process mapping and requirements gathering and recommends changes to LABC standards, guidelines and IT methodologies;
d)    Provides end user application support for LABC business systems;
e)    Implements testing plans and coordinates testing activities of development projects and systems integration projects;
f)    Documents the impact to LABC business systems resulting from changes to business practices or functional changes to other systems; may contribute to recommendations resulting from the same;
g)    Develops initial concepts through to completion, of post-implementation reviews to ensure customer satisfaction;
h)    Reviews deliverables to ensure contractors and staff are delivering systems as specified and designed;
i)    Prepares user guides and other end user materials (both printed and web-based);
j)    Ensures systems are built according to specification and problems are resolved to users’ satisfaction;
k)    Provides support and maintenance of the production applications systems;
l)    Assists with the preparation of project estimates, reports on costs, identifies issues and makes recommendations for resolutions;
m)    Ensures that users of the LABC business systems and office automation tools receive adequate training and education;
n)    Provides advice regarding LABC technologies;
o)    Gathers and analyzes data;
p)    Prepares reports and makes presentations related to the work performed;
q)    Conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry; and
r)    Performs related duties as required.

QUALIFICATIONS:

Basic Requirements
•    grade 12 education supplemented by degree/diploma in Computer Science or related discipline
•    minimum 5 years relevant computer experience, including experience in application support or application development and as outlined in rated requirements
•    OR equivalent combination of education and experience

Rated Requirements
•    Considerable knowledge of the functions of departments served and their requirements as applied to information technology.
•    Ability to interpret business requirements and the resulting functional impact to systems
•    Knowledge of the principles and practices of administrative management and project management.
•    Knowledge of departmental policies and procedures
•    Ability to analyze reports, small systems, and interfaces to systems
•    Knowledge of testing procedures and quality assurance processes
•    Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters relating to the work.
•    Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
•    Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
•    Knowledge of computer hardware/software such as Windows Desktops and Server, MS Office, Outlook, MS Dynamics CRM 2013/2016, MS SharePoint 2013/2016
•    Excellent organizational skills
•    Ability to organize workload, identify urgent work items, set priorities and multitask
•    Ability to work under pressure with minimal supervision, and work as a team player

We offer (based on your employment status and affiliation):

•    Four weeks paid vacation to start that grows the longer you are with LABC 
•    An excellent employee benefits package, where premiums are 100% paid by LABC 
•    A generous defined benefit pension plan 
•    Support for training and development 
•    An Employee and Family Assistance program 
•    The opportunity to participate in various Employee programs (Employee Wellness, etc.) 
•    Support for a healthy work/life balance 
•    Generous leave provisions (sick time, special leaves)  
•    13 paid statutory holidays 
•    An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time) 
•    Transit friendly employer for eligible staff to have their commute subsidized 
•    Dog-friendly offices  
•    Dedicated Cultural Leave provisions for Indigenous employees 
•    An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

VISIT OUR WEBSITE AT www.legalaid.bc.ca

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.