005 - Team Lead, IPS Operations

Closing date: May 1, 2024

MNO’s culture is at our core
 
The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

• 4% Vacation pay
• Pension plan
• Annual paid two-week holiday closure in December 
• 16 paid public and employer holidays
• 15 paid health & wellness days 
• Challenging, multi-disciplinary work environment that fosters learning and professional development 
  
• Substantial educational incentive to promote personal and professional growth 
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
  
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount 

About the role

The Team Lead Thunder Bay will play a leadership role in scheduling, tracking and organizing the work of others, identifying problems and challenges with delivery or quality, and resolving or elevating as required. The Team Lead provides coaching to their team to ensure performance and quality objectives are met, motivates and deals with day to day onsite employee needs.

Work locations include:

• 226 May St South (TBCC)
• 511 Kingsway Ave
• Youth Transitional Housing at 105 Junot Ave

The Team Lead will provide Building Condition Assessments (BCA), and other building inspection services, associated reporting for the Thunder Bay Community Centre and at various times required to perform onsite inspections of residential properties at mandatory stages of construction, during tenant move-ins and move-out, checking and enforcing compliance with the reviewed permit documents, building drawings, the Ontario Building Code, related legislation or municipal by-laws and Life Safety Inspections (LSI).

The Team Lead coordinates with administrative personnel to ensure residents are following the homecare guidelines of their lease agreements, are complying with regulations and manage the general maintenance requirements of the residential properties with the largest portion of time dedicated to the Thunder Bay Community Centre.

The Team Lead will perform indoor and outdoor inspections to minimize safety hazards and determine maintenance needs, photographing and documenting the Thunder Bay Community Centre, all other assigned properties, and ensures full compliance of Health and Safety Act and all other regulations.

The Team lead will also be the point person at the Youth Transitional Housing Centre at 105 Junot Ave and schedule/supervise the maintenance and cleaning staff at that location as well as 511 Kingsway Ave.

What you will be doing

Supportive Functions

• Assist management in supporting team as assigned
• Assist management in the onsite hiring, onboarding, training and development of assigned team members
• Oversee the daily workflow, scheduling and assignments of the assigned team
• Ensure that the necessary equipment is available and in working order to complete assignments
• Keep team members informed about rules, regulations, policies, and objectives
• Maintain detailed and accurate work records
• Support the resolution of conflicts that arise among team members and/or other employees
• Support the development of performance feedback and evaluations that are timely and constructive
• Collaborate with the team to identify ways to improve program or Branch effectiveness and seeks approval to implements viable ideas
• Provide regular updates to management on both status of repair work as well as issues related to the properties under IPS management
• Other reasonable duties as may be assigned

General Responsibilities

• Inspects Thunder Bay Community Centre and assigned properties on a regular basis for general maintenance assessment
• Coordinate with trades and contractors to facilitate necessary maintenance activities
• Address maintenance requirements for property grounds in accordance with Municipal standards
• Maintain parking area – arrange with 3rd party contractors for line painting and garbage removal
• Manage parking revenue and permitting
• Winter –secure contracts with vendors for snow removal/salting/dumping and may be required to perform salting and shoveling at times on the assigned portfolio
• Summer – secure contracts with vendors for weed removal and grass cutting on the assigned portfolio
• Ensure all annual/monthly preventative maintenance and inspection services are performed and maintain proper documentation including but not limited to HVAC, fire and elevator systems
• Oversee interior janitorial services using IPS contract staff and/or 3rd party contractors
• Handle walk-ins at the TBCC and address general concerns when required
• Coordinate with MNO for onsite program events, activities and general access
• Manage Hall and facility rentals and schedules room bookings by both internal and external clients
• Manages building security access codes and hard copy keys
• Manages the phone system as well as internet access using 3rd party contractors and internal MNO IT as necessary
• Oversee the installation, maintenance, and repair of equipment and machinery as instructed by management
• Troubleshoot and respond onsite to after-hours emergencies (heating, security, vandalism, plumbing, etc.)
• Manage parking - Enforce monthly public parking spot rentals. Ensure MNO staff have parking
• Participate as part of the project team for any Capital projects undertaken at the property
• Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
• Must be able to lift up to 25 pounds at a time     

Residential Property Responsibilities

• Respond to resident maintenance complaints as a dedicated maintenance team member
• Onsite and virtually inspections of approx. 150 residential homes
• Identify hazard and create solutions to minimize potential safety hazards
• Coordinate property maintenance with external vendors as necessary
• Determined the occupancy and condition of properties
• Photograph all violations or potential issues and log the actions taken
• Performed six-month inspections, initial inspections before tenants moved in, move out inspections, and final inspections
• Perform all other inspections as new inspection programs are acquired
• Provide administrative support in the absence of the property administrator including the answering and dispatching of telephone calls as required
• Provide weekly updates on open maintenance issues and ongoing capital projects
• Participate in the after-hours emergency on-call schedule to insure 24-hour coverage (on rotation with other staff) on an occasional basis
• Performing other duties and responsibilities as assigned by the Operations Manager or designate(s)
• Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
• Must be able to lift up to 25 pounds at a time

Operational Administration Responsibilities

• Adherence to Occupational Health & Safety Act requirements, as it pertains to daily work; advises Manager of unsafe working conditions on sites and participates in investigations as required.
• Responsible for the proper use of Personal Protective Equipment (PPE) on all sites, as required.
• Organize workload, schedule inspections, and document inspection results, including the collection and attachment of photographs, documents, and reports in the computerized records management and tracking system.
• Collaborated on responses to enquiries from the public concerning assigned PMR with the Manager

• Prepare accurate detailed reports and provide all necessary documents/recommendations to the Manager for approval

Qualifications

Required

• Strong desire to act in the service of Métis Citizens, to advance and uphold rights and culture
• A post-secondary degree in a related field or equivalent combination of education and experience
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills, both written and verbal
• Superior organization skills and time/priority-management managing self and others including the design and implementation of project work plans
• Elevated levels of problem-solving and analytical skills
• Demonstrated ability to work effectively with others as a peer leader on a team
• General knowledge of residential construction
• Valid driver's license and reliable transportation
• Knowledge of MS Office (Excel, Word) and a high degree of digital literacy. Willingness and ability to adapt to and learn new software
• Demonstrated problem-solving, time management and analytical skills to prioritize workload pressures and deadlines
• Experience working with HVAC, plumbing and electrical systems
• Demonstrated understanding of policies, processes, practices and documentation used to deliver the Branch mandate

Preferred

• Knowledge of Métis-specific and broader indigenous tenants’ key challenges.
• Knowledge of the Residential Tenancies Act, Residential Tenancies, Construction experience, Building Management Experience

Experience

Required

• Previous 2 years or more experience in a similar/comparable role
• Previous experience dealing with confidential information
• Demonstrated ability to leading a peer group to complete a task, deliverable or project
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible when leading in a demanding and dynamic environment
• Ability to read and interpret basic plans
• Experience in performing building residential or small building inspections and or related experience in the construction and renovation industry

Preferred

• A post-secondary degree or certification in business or management
• Completion of a leadership development program or course
• Familiarity with the Residential Tenancies Act and the LTB (Nice to have)
• Demonstrated ability to motivate / leverage the skills of a team to complete assigned tasks and deliverables
• 1-year experience in real estate, insurance inspection, or property management an asset
• Experience working with tenant, leasing or property management systems (Yardi, Arcori, Property Vista, etc.)
• Home Inspection Certification from a recognized body in Ontario (Or willingness to obtain certification)
• Knowledge of Certified Energy Auditor
• Project Management knowledge
• Experience in reviewing residential or small building construction drawings and permit drawings

Assets

• Demonstrated ability to effectively maintain focus on work queues or projects and manage personal schedules and priorities.

Positions at the MNO may require the following:

• Current CPR/First Aid certification or ability to obtain
• A reliable vehicle (or ability to rent), driver’s license, $1,000,000 liability insurance, and a clean driving record
• Flexibility to work extended hours as necessary
• Ability to occasionally travel within Ontario for limited periods of time
• Ability to work extended hours and rotational on-call