Pet Claims Adjuster

Rolling Meadows, IL, USA Req #1017
Thursday, December 7, 2023


Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.


Job Summary:

Responsible for investigating, evaluating, and settling insurance claims. Determines policy coverage for the claimed loss and appropriate compensation amount.


Main Responsibilities: 

  • Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
  • Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
  • Updates Explanation of Benefits (EOB), pays and closes claim.
  • May order medical records from providers.
  • May communicate with clients and providers during treatment.
  • Performs other duties and responsibilities as assigned.



Experience:1-year relevant experience

Education: Must meet one of the following requirements:

  • Associate degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
  • Certified Veterinary Technician (CVT)
  • Registered Veterinary Technician (RVT)



Must have and maintain Adjusters.

License or must obtain within 90 days of hire.



Internal hires/promotions must meet quality & productivity expectations.


Level Specific Responsibilities:

Processes, evaluates, adjusts, and resolves non-complex, standard claims in accordance with prescribed authority and best claims practices.



  • Works independently on moderately complex projects/assignments and seeks guidance on projects/assignments of higher complexity.
  • May provides assistance and training to lower-level employees.
  • Problems typically are not routine and require analysis to understand.



We thank all candidates for their interest.

If selected for an interview, you will be contacted by email within 7 business days.

Independence Pet Group is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Other details

  • Job Family HART Default Jobs
  • Pay Type Hourly
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Location on Google Maps
  • Rolling Meadows, IL, USA