Customer Experience Assistant

At Phantom, making life better is our mission: for our customers and our employees. We’re driven by our vision and values – it’s what sets us apart as a corporation – and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we’re the top-selling retractable screen, and our products are international. 

We’re currently looking for a Customer Experience Assistant at our Lower Mainland Distributorship who values the same things we do; honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. This position will report to the Customer Experience Manager.

Why people love Phantom:

• Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
• Ongoing learning opportunities and support for career advancement.
• Competitive compensation.
• Regular team building and social events.
• Support for local and international charities, including World Vision and Cyrus House.
• As well as… free onsite parking, business casual dress code, employee discount, and more!

What we value:

At Phantom Screens we value all of our employees.  We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

• To Speak the Truth
• To Pursue Excellence
• To Serve Each Other
• To Practice Stewardship

Key Responsibilities:

• Promptly respond to incoming telephone calls; providing assistance wherever possible, transferring to an appropriate recipient, or taking/forwarding messages.
• Using information obtained from our lead tracker to schedule appointments and connect with potential customers.
• Prepare outgoing mail and receive, sort/distribute incoming mail.
• Assist in updating documentation as needed.
• Assist in coordinating events and facilitating smooth communication between dealers and the Distributorship.
• Attend to the general maintenance of office equipment; order office supplies and ensure that the office area is maintained in a presentable and professional manner.
• Follow-up with distributorship team members in the provision of scheduling reminders, appointment details, and prompting for overdue responses.
• Assist with general enquiries from dealers and customers as to order status.
• Maintain an effective and efficient flow of information between all members of the distributorship.
• Proofread written materials as directed and make recommendations for improvements or revisions.

What you’ll bring to the job:

• Having a great attitude, looking for ways to help and jumping in to help other members when needed or requested.

• Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contacts at all levels.  In particular, an excellent telephone manner that is friendly and efficient and which never fails to reassure all contacts of their importance to the Phantom organization.
• The ability to make guests feel welcome by greeting them warmly and professionally.
• An aptitude for time-management; the ability to multi-task, and remain calm and focused in an environment subject to constant interruptions.
• A can-do attitude with a keen understanding of team dynamics, and the accomplishment of team goals and objectives, as well as the ability to work independently as required.
• Accurate and efficient keyboarding skills using Microsoft Office, and other software programs. 
• A high degree of initiative and the ability to work with minimal supervision.

• Grade 12 or equivalent with a minimum of 2 years’ experience in the provision of superior customer service.

Hours of work:

Monday – Friday, 8am – 4pm, at our Lower Mainland Distributorship located in Langley, (20560 Langley Bypass #105). in our Langley office. Temporary position April – August.

Salary:  $22/hr

Phantom Screens is an equal opportunity employer, and we are committed to welcoming all individuals; from diverse backgrounds with diverse perspectives. However, we will only be reaching out to those candidates who are moving forward in the recruitment process.

If you have previously applied and haven’t heard back from us, we encourage you to gain additional skills and continue to apply.

If you require additional assistance with your application, please contact hr@phantomscreens.com