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The Lux - Front Desk Support Worker (Fri-Sun)

Lux Program, 65 E. Hastings Street, Vancouver, British Columbia, Canada Req #69
Tuesday, September 12, 2023

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əmSḵwx̱wú7mesh & səl̓ílwətaʔɬ Nations in so-called Vancouver, and the q̓íc̓əy̓​qʼʷa:n̓ƛʼən̓kʷikʷəƛ̓əmSEMYOMEshíshálhˈstɔːloʊsc̓əwaθən məsteyəxʷ and qiqéyt, Nations in the so-called Lower Mainland.

ABOUT US RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


DIVERSITY RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Position Summary
Reporting to the Management Team or designate, the Front Desk Support Worker is responsible for the administrative, maintenance, and safety functions of building and provides a range of support services for the participants at The Lux. The FDSW will be the first point of contact for program participants, guests, service providers, and trades people coming into the building and will enact The Lux policy and procedures related to safety and building access accordingly. The FDSW will collaborate with program participants and staff to provide a range of services, including guest management, planning, day-to-day physical, emotional, and social supports, life skills assistance, information, and resources. The FDSW may supervise work crews and/or provide direction to volunteers. The FDSW may provide daily supports including, building safety, crisis intervention and prevention, and general problem solving. The FDSW also works collaboratively with other direct service staff, families and with external service providers and government ministries involved in the care and support of program participants.

Job Competition
# job2023.307
Job:    Front Desk Support Worker, the Lux Apartments, Permanent Part-Time, 0.62 FTE.
Salary Range: $30.64-$32.31 (BCGEU, Grid 34) *    
Hours: 46.5 bi-weekly
Schedule: Week1: Friday, 7:15am-3:30pm, Saturday-Sunday, 11:15pm-7:30am: Week2: Friday-Sunday,11:15pm-7:30am, includes a 30-minute unpaid meal break
Work Site: The Lux
Start Date: As soon as possible

*In addition, you will be paid a shift premium of two dollars $2.50 per hour for the entirety of each night shift worked. “Night shift” means any shift in which the major portion occurs between 12:00 midnight and 8:00 AM.

Pursuant to the Provincial Health Officer's Order, the incumbent of this position is required to be vaccinated against COVID-19. If you have not yet submitted vaccine proof to, you must do so at the time you apply to this competition.​ 

Program Summary
The Lux provides 92 units of supported housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The Lux is staffed 24/7 by support workers, the building is monitored 24/7 by front desk staff at the main entrance.

Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness;   Minimum education and experience includes:
  • A Diploma in community social services 
  • Two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness and/or social services.
  • Or an equivalent combination of education, training and experience.
  • Current First Aid and CPR certification
Key Skills and Abilities – for supporting people receiving our services
  • Ability to apply an analysis and knowledge of women’s issues within a feminist framework, including mental illness, substance use, sexual health, exposure to violence. 
  • Ability to establish and maintain collaborative relationships with women program participants 
  • Ability to identify and work to increase program participant strengths
  • Ability to work with program participants using hope-inducing strategies
  • Ability to implement program participant-centred service plans 
  • Ability to respond to problematic behaviour using an understanding of the behaviour's context and function
  • Ability to support life-skills
  • Ability to create, facilitate and assist with peer-based in house programming
  • Ability to analyze problems and develop effective solutions
  • Ability to administer medications as per The Lux policies and procedures
  • Ability to effectively and safely resolve crisis situations
  • Ability to work independently and with minimal supervision
  • Ability to collaborate with staff team and external services
  • Ability to constructively resolve conflict with co-workers, management and external services 
  • Ability to communicate effectively both in writing and verbally
  • Ability to organise and prioritise duties
  • Ability to operate office equipment including computers
  • Physically able to carry out the duties of the position
  • Sound knowledge of women-centred services.     
  • Basic sound knowledge of mental health diagnoses, medications, treatment and support resources  
  • Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
  • Basic sound knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, including HIV and Hepatitis C.
  • Knowledge of the housing continuum, including market, subsidized and supported housing systems, including program models for special needs populations
  • Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the aboriginal community, and other marginalized women 
Specific Front Desk Support Worker Duties:
  • Performs administrative functions such as operating building communications systems, maintenance of all front desk procedures and systems, related record keeping, and data-basing.
  • Maintains safety for the building and the participants by enacting Lux guest policies and procedures. 
  • Ensure the building environment is safe and comfortable by: monitoring building access points and security system.
  • Working with the Facilities Operations Coordinator provides instructions and direction to work crews, and/or provides direction to volunteers. 
  • Receives supplies, checks invoices against orders and goods received, stores and distributes supplies.
  • Provide Crisis intervention work: Mental health de-compensations (including suicidal crises), or physical health crises (including violence, sexual assaults): ensuring tenant safety while calling relevant emergency services. Non-Violent Crisis Intervention: respond to verbal aggression calmly, patiently, non-judgmentally, and non-personally; creating acceptable options for tenant(s); calling police when unable to de-escalate the situation and the safety of the program participant, children or others is in question. Reporting all crises to the management team.
  • Communicate, coordinate and collaborate with other service providers involved in the care and support of the program participants, including other RainCity Housing workers/programs, mental health professionals, substance use services, workers from government ministries, community outreach workers and health care providers.
  • Assist in-coming and out-going program participants in all issues associated with a transition of residency, introduction to new community and new support services.
  • Clean offices, common areas, and washrooms, including sweeping/mopping, dusting, washing dishes, washing fixtures; clean other areas as needed or directed in the absence of maintenance staff; liaise with maintenance staff; order supplies; put away and assist with food donations
  • Actively participate in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program polices; resolving conflict and negativity as they arise; assisting in orientating, training and mentoring to all staff, including casuals.
  • Administer basic first aid and/or CPR.
  • Reports concerns about child abuse/neglect in consultation with the management team and in accordance with the law and RainCity Housing and Support Society’s policy regarding reporting suspicions of child abuse and neglect.
  • Performs other related duties as assigned.
Thank you to all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability.

Please note, only applicants selected for an interview will be contacted.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Lux Program, 65 E. Hastings Street, Vancouver, British Columbia, Canada