Banner Logo

Maple Ridge - Team Lead (Mon-Fri Days)

ICM Team Maple Ridge, 22239 Lougheed Hwy, Maple Ridge, British Columbia, Canada Req #106
Thursday, December 21, 2023

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əmSḵwx̱wú7mesh & səl̓ílwətaʔɬ Nations in so-called Vancouver, and the q̓íc̓əy̓​qʼʷa:n̓ƛʼən̓kʷikʷəƛ̓əmSEMYOMEshíshálhˈstɔːloʊsc̓əwaθən məsteyəxʷ and qiqéyt, Nations in the so-called Lower Mainland.

ABOUT US RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.


DIVERSITY RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

Position Summary
The Housing First ICM Team Leader oversees the daily operations and development of clinical operations, leading an inclusive, collaborative, learning-oriented transdisciplinary team that is collectively committed to the program model, values and the best possible service for the client. Reporting to the Director, Clinical Services (DCS), the ICM Team Leader develops, implements, monitors, and evaluates the clinical program, in alignment with RainCity principles, policies and practices. Working with the DCS, they participate in the hiring, dismissal, discipline, development, and performance evaluation of ICM staff.  

The Housing First ICM Team Leader plays a lead role in the program implementation informed by RainCity principles, policies and organization-wide procedures, as well as the program framework; and is responsible for continuous improvement. The ICM Team Leader promotes the interests of the client population and the program in the community and ensures the program is appropriately integrated with other systems of care. In addition to their operational role, the ICM Team Leader also provides direct counseling services to clients. 

The Housing First ICM Team Leader is part of the RainCity excluded management team and works closely with ICM staff, Program Managers, Building/Facility Operations, designated Human Resources Business Partners and Administrative staff.

Competition #: job2023.394
Position Title:Team Lead (Grade 10)
Program: ICM Maple Ridge
Position Type: Full-time, 1.0 FTE, 40 Weekly Hours
Employee Group: Excluded
Term: Permanent
Start Date: As soon as possible
Schedule: General hours are Monday-Friday, 8:30am-4:30pm; requirement to participate
in after hours on call rotation. Schedule must be flexible to meet the needs of the program.

Must have clear driving record and Class 5 Drivers License (Learners and New drivers licenses are not sufficient) and use of a reliable personal vehicle is required   

Pursuant to the Provincial Health Officer's Order, the incumbent of this position is required to be fully vaccinated against COVID-19. We will only consider applicants who are fully vaccinated, or who have received an exemption from the Provincial Health Office. Proof of either must be provided in advance of any offer of employment being made.​

To apply please include your resume, with a cover letter describing your suitability for this

Program Summary
Maple Ridge ICM - Intensive case management plays a vital role in the continuum of services and supports for people with serious mental illness and substance use issues in BC. The ICM Team assists clients by helping them to identify and achieve personalized recovery goals and by assisting in the coordination of support services (e.g. mental health, criminal justice, family, and addictions services). The ICM team also provides housing opportunities for clients using a ‘housing first’ scattered site approach. Clients are offered immediate access to rent supplements so they have the opportunity to live in the same kinds of permanent independent apartments that are typically available to people without mental illness, and the rent supplements are provided without
requiring participation in psychiatric or substance use treatment. Self-determination and choice are at the centre of all considerations with respect to the provision of housing and support services


  • A Bachelor’s level degree in healthcare, health services administration or a related field  
  • Minimum of 7 years of experience with programs that deliver direct service to individuals living with mental illness, substance use and physical health issues; 2 years of this experience should include supervising or managing programs, including experience in budgeting, program planning, policy development, and labour relations 
  • Active registration with a regulatory college under the Health Professions Act (HPA) 
  • Current First Aid and CPR certification 
  • A clear vulnerable sector criminal reference check 
  • Class 5 driver’s license 

Advanced knowledge in: 

  • Practices for populations with complex needs related to mental health issues, substance abuse, and homelessness 
  • Mental health diagnoses, medications, treatments, support resources, and strengths-based recovery model 
  • Related physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources 
  • Housing continuum, including market, subsidized and supported systems, as well as program models for special needs populations 
  • Oppression and marginalization, specifically as related to aboriginal people and people living with mental health and/or substance abuse issues 
  • B.C. health care and social services system

Required Skills, Abilities and Knowledge

  • Plan and direct a supported housing program;
  • Understand, interpret, explain and apply municipal, provincial, and federal policy, law, regulation and court decisions governing RainCity Housing’s community housing program;
  • Present proposals and recommendations clearly, logically and persuasively;
  • Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
  • Consult effectively with managers to develop solutions to complex organizational and people management issues;
  • Exercise sound, expert independent judgment within policy guidelines;
  • Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations;
  • Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
  • Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
  • Knowledge of the strengths-based recovery model for people with a mental illness.
  • Knowledge of the bio-psychosocial addictions model, including the transtheoretical model change, harm reduction, motivational interviewing and relapse prevention and intervention strategies.
  • Detailed knowledge mental health diagnoses, medications, treatment and support resources
  • An understanding of best practices associated with supporting sex workers and harm reduction practices.
  • Knowledge of Indigenous community and health resources.
  • Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment and support resources.
  • Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
  • Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
  • Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.

Thank you to all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability.

Please note, only applicants selected for an interview will be contacted.

Other details

  • Pay Type Hourly
Location on Google Maps
  • ICM Team Maple Ridge, 22239 Lougheed Hwy, Maple Ridge, British Columbia, Canada