Assistant Store Manager
WHAT WE’RE LOOKING FOR?
The Assistant Manager supports the daily operations
of the store while acting in accordance to Roots principles and standards. The Assistant Manager is required to
provide sales and customer service leadership to employees and project the
Roots culture and brand through both excellent customer service and strong
visual presentation techniques. Reporting directly to the
Store Manager, the Assistant Manager oversees the daily operations of the store
and drives the business and develops their people through a balanced leadership
style. They are able to lead and create an
overall positive customer and employee experience.
To
be successful, you’ll need to possess:
·
2 + years related experience in a retail
apparel environment, luxury retail experience is
a plus;
·
Be a
leader that drives results, develops talent, and focuses on the customer;
·
Demonstrated sales achievements in a retail
store;
·
Strong organization, and problem solving
skills;
·
Passion for upholding an
exceptional customer experience;
·
Experience with visual planning and
merchandising;
·
Collaborate with others, yet
be self-motivated;
·
Outstanding written, verbal,
and presentation skills;
·
Available for varied weekly
shifts, including weekends, closing and holidays.
THE
IMPACT YOU'LL HAVE
This
is an opportunity to shape our company’s future by:
- Demonstrate a customer
obsessed selling culture and build brand loyalty through excellent product
knowledge;
- Assisting the Store Manager in
the achievement of the store sales budgets through execution of company
standards, policies and procedures while exceeding customers' expectations
through superior service at every opportunity;
- Supporting the Store Manager
in providing product knowledge and selling skills training to new and
existing staff;
- Ensure
store and team members are presented to the highest possible standards in
line with brand expectation, and provide feedback regularly to Store
Manager on performance opportunities;
- Coaches and motivates
associates on customer service fundamentals and provides positive
feedback;
- Assisting the Store Manager in
the execution of all recruitment activities, and new hire onboarding;
- Identify
and resolve problems in a timely manner. Use feedback to modify and
develop alternative solutions and be prepared to make decisions;
- Oversees and delegates tasks
to team to best maximize efficiency of store operations;
- Collaborate
with Store Manager in areas of risk management, physical security (health
& safety), store cash controls (bank deposits, safe funds, petty
cash), and inventory management (stock take, stock counts)
- Perform and supervise store opening and closing
procedures including counting register funds, completing bank deposits,
opening and closing registers and securing facility
- Ensure visual merchandising directives are implemented
efficiently as per direction and visual standards are maintained at all
times
- Partner
with Store Manager on all daily store operations to support a sales
environment and achieve operational & LP guidelines to protect Roots
merchandise and assets;
- Health
and Safety in the workplace applies to everyone at Roots
WHY JOIN ROOTS?
Roots
is not only a brand, it’s a culture and lifestyle. We look for dynamic
individuals who are not only interested in retail and fashion, but who enjoy
challenges and share our vision for a safer, cleaner, healthier planet.
In
addition to our customers, an intrinsic part of our success has always been the
people who work here. Roots is a company in which you can grow and benefit from
the great opportunities often available. All members of our team are encouraged
to ‘spread their roots’.
SOUND LIKE YOU? APPLY NOW!
We’d like to thank everyone who applies, but we can only
contact applicants who are most qualified.
Roots
Corporation offers a culture that fosters inclusion and respect. We are
committed to providing accessible employment practices, in compliance with the
AODA. Requests for accommodation can be made at any stage of the recruitment
process, applicants are asked to make their needs/requirements known.
Other details
- Pay Type Salary
- Eaton Centre - Store 118, 220 Yonge Street , Unit C 32,Level 3, Toronto, Ontario, Canada