Dealer Support Representative

We are looking for a Dealer Support Representative (DSR) to join our fast-growing team in the automotive leasing business. Core functions consist of relationship support, resolving credit and funding issues, delivering training in a virtual environment, troubleshooting technical and functional issues, and providing support and assistance to our dealers as well as our external sales, credit, funding, lease services, lease Maturity and remarketing teams.

RESPONSIBILITIES 

Liaison with dealership staff and SCI Lease Corp Regional Sales Managers to assist with the following:

• Credit escalations, explanations and or presenting new information to our internal credit team
• Follow up with dealership staffs on funding deficiencies to expedite dealer payment 
• Provide system and program training to dealership staff to improve their knowledge and utilization of our product offerings
• Provide lease buyout assistance to dealers when needed
• Assist in the processing of dealership owner buy/sell or banking changes
• Facilitate dealer requested program change requests
• Troubleshoot technical, functional, or program related issues that dealers may be experiencing
• Facilitate the addition and removal of dealership taq credit portal users upon dealership request
• Update salesforce account records with pertinent information regarding activities and events
• Support monthly credit, funding, lease services, lease maturity and remarketing program initiatives
• Promote the use of SCI Lease Corp products and programs to dealers, including but not limited to SCI CarCare
• Provide and encourage dealer feedback on ways to improve across all aspects of our business
• Replenish dealer supplies when requested
• Actively participate in weekly and annual sales meetings
• Act in the best interest of all parties to resolve issues and deliver a positive customer experience
• Other duties as assigned.

BEHAVIOURAL

• Persistence: demonstrates tenacity and willingness to achieve goals
• A Sense of Humour: sometimes you just need to be able to laugh it off
• Proactivity: acts without being told what to do. Brings new ideas to the company
• Flexibility/Adaptability: adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Knows that their routine is not always “routine”
• Enthusiasm: Exhibits a passion and excitement over work. Has a can-do attitude
• Work ethic: possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard
• Openness to feedback and ideas: often solicits feedback and reacts calmly to criticism or negative feedback
• Assertiveness: moves quickly and takes a forceful stand without being overly abrasive
• Persuasion: able to convince others to pursue a course of actions

QUALIFICATIONS

SKILLS required

• Bilingual – French and English
• Computer skills including MS Office applications, Word, Excel, Power Point, and Teams
• Exceptional relationship management skills
• Strong organizational and planning skills

EXPERIENCE

• Minimum 3-5 years automotive dealership sales, leasing, and or business office experience
• Experience working from a remote office

EDUCATION

• Post-Secondary Degree

REPORTING TO: Executive Vice President, Dealer Services

COMPANY INTRODUCTION

SCI Lease Corp. offers our employees a competitive salary, comprehensive employee benefits, and an environment that fosters teamwork & entrepreneurial spirit. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.