Senior Analyst, IT Business Systems

101 Exchange Ave, Concord, ON L4K 5R6, Canada Req #1129
Tuesday, April 2, 2024

Position Details:  

Current Rate of Pay: Min = $50.59/hr, Max = $58.65/hr 

Employment type: Permanent Full-time

Hours of work: 35 hrs/week  

Work location: Head Office 

Division: Corporate Services

Business unit: Information Technology and Records Management

Travel: <5%  

Remote: Hybrid 


About TRCA: 

With more than 60 years of experience, Toronto, and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides. 


TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development. 


To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter in one PDF or Word file prior to midnight on April 23, 2024. 

How you will contribute as part of the TRCA team: 

The Senior Analyst, IT Business Systems provides project management, business analysis and application Administration services for TRCA's business solutions portfolio for corporate financial, human capital and asset management systems.  The role also leads client/stakeholder management for application and database services related to customer relationship management. 


Major Responsibilities:  

  • Supports business applications, enterprise resource planning (ERP) systems, websites and integration services. 
  • Supports the lifecycle management of finance and accounting systems, such as Agresso/Business World, Dayforce, PSD-Citywide or similar technologies in a SaaS or on-premises environment.
  • Provides 1st/2nd-level technical support in trouble shooting, and developing technical solutions supporting Application, Web Services and Database technologies.
  • Monitors services through JIRA and platform consoles to identify service degradation or interruptions, escalating as appropriate.
  • Supports system configuration and security administration for business applications.
  • Liaises with business stakeholders and IT teams to plan, document requirements, develop and deliver system upgrades and enhancements.
  • Facilitates the project portfolio management process for ITRM, from Intake through Implementation and Closure, providing support to divisional clients during the Intake process to identify key information and support the review of project requests.
  • Leads RFP, tenders and quotations for technology and services.
  • Leads/Supports resource planning and project budgeting and work plan development, develops strategies to mitigate variances to project plans, and identifies potential resource constraint or delivery conflicts to management and stakeholders.


What will you need to succeed: 

Education (degree/diploma/certifications/licenses) 

  • Post-secondary diploma or degree in Computer Sciences, Commerce, or a related field.
  • Valid Ontario Class G2 driver's license.



  • 4+ years of experience with web development standards, API development and Full-stack services.
  • Experience with business analysis methodologies, and user-centric design approaches.
  • Experience with project management methodologies, including Agile and Waterfall approaches.


Knowledge/Skill/Ability - Competencies 

  • Proficiency in MS 365 suite including MS Teams and SharePoint.
  • Excellent written and verbal communication skills and able to communicate technical information to a non-technical audience.
  • Able to self-manage workload and prioritize tasks as an ongoing challenge in a frequently fluctuating workload and multiple deadlines.
  • Good interpersonal skills and ability to work as a team member to coach staff and work with stakeholders (internally and externally) and negotiate project variance/timelines. 

To apply to this posting, click the "Apply" icon.  Please submit your resume and cover letter quoting the stated job posting id prior to posting deadline.



While Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews.  Please be advised successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver's abstract check as a part of the final step in the hiring process.

TRCA is an equal opportunity employer.  We embrace diversity and are committed to creating an inclusive workplace.  Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to TRCA.  We welcome applications from all qualified persons.  Personal information you provide through the TRCA recruitment, selection and onboarding process in collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27.  Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.  Any questions regarding this collection activity should be directed to the Manager of Records Information, 101 Exchange Avenue, Vaughan. Ontario, L4K 5R6, (437) 880-2308.

Other details

  • Pay Type Hourly
  • Employment Indicator Permanent Full-Time
  • Min Hiring Rate $50.59
  • Max Hiring Rate $58.65
  • Travel % 5
Location on Google Maps
  • 101 Exchange Ave, Concord, ON L4K 5R6, Canada